Privacy Policy

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Privacy Policy

Last updated: September 2026

SAWAA Skincare (“SAWAA”, “we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy in accordance with the General Data Protection Regulation (GDPR) and applicable French law.

1. Who we are

SAWAA Skincare is operated from France. For any privacy-related questions, you can contact us at: contact.sawaa@gmail.com

2. What data we collect

We may collect the following personal data when you use our website or place an order:

  • Name, email address, postal address, phone number
  • Payment information (processed securely via Shopify Payments — we do not store card details)
  • Order history and purchase details
  • Browsing data and cookies (see our Cookie Policy below)
  • Communications you send us

3. Why we collect your data

We use your data to:

  • Process and fulfil your orders
  • Send order confirmations and shipping updates
  • Provide customer support
  • Send marketing emails (only with your consent)
  • Improve our website and services
  • Comply with legal obligations

4. Legal basis for processing

  • Contract performance: to process your orders
  • Consent: for marketing communications
  • Legitimate interest: to improve our services and prevent fraud
  • Legal obligation: to comply with applicable laws

5. Data sharing

We do not sell your personal data. We may share your data with trusted service providers including:

  • Shopify (e-commerce platform)
  • Payment processors
  • Shipping carriers
  • Email marketing tools (Klaviyo)

All providers are required to handle your data securely and in compliance with GDPR.

6. Your rights

Under GDPR, you have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Object to or restrict processing
  • Data portability
  • Withdraw consent at any time

To exercise your rights, contact us at: contact.sawaa@gmail.com

7. Data retention

We retain your data for as long as necessary to fulfil the purposes outlined above, or as required by law.

8. Cookies

Our website uses cookies to improve your browsing experience, analyse traffic and personalise content. You can manage your cookie preferences in your browser settings.

9. Changes to this policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date.

10. Contact

For any questions about this Privacy Policy, please contact us at: contact.sawaa@gmail.com